Twenty minutes on the phone
You talk through what you do, your hours, your prices and how you sign off a message. That is the whole setup, and it happens once.
How it works
No app. No login. No new habits.
There is no app, no login and no new way of working. If you can forward a message, you can use this.
Forward things
One address for anything that needs answering, one for receipts. Forward from the inbox and phone you already use. Nothing to install, nothing to learn.
Get on with the job
Replies go out in your name, in your words. You hear back only when something genuinely needs you.
The setup call
Twenty minutes, once. You talk through what you offer, when you work, the area you cover, any prices you are happy to have quoted, and the questions you get asked constantly. Read one of your own recent replies aloud and your messages will come back sounding like that.
Your two addresses
One for anything that needs answering. One for receipts and bills. Forward to them from your phone or your computer, with or without a note on top. If you add a line saying what you want said, that is what gets said.
What happens next
Your reply is drafted the moment it arrives and goes out in your name, usually within minutes. Anything touching a price, your diary, a payment problem or an unhappy customer stops and waits for you instead.
How you hear back
Rarely, and only when it matters. Something needs a decision, something is urgent, or a message could not be delivered. Everything else you can read at the end of the week if you want to, or never.
Being straight with you
Replies are prepared for you the moment something lands, which is how they go out in minutes rather than days, and how this costs £99 rather than the price of hiring someone. What you are paying for is that it is set up around your business, that nothing gets dropped, and that the four things above always wait for a person. Ask and you will get a straight answer about any message you were sent.
If you go quiet
Forward nothing for a fortnight and you will get a call asking whether this is still useful. Paying for something you stopped using is not a business worth having.
Where the line is
What never goes out without you
Four things always wait for you, however long that takes: a price, a date in your diary, anything about money that has gone wrong, and anyone who is unhappy. You see those first, every time, and nothing is sent in your name until you say so.
- A price
- A date in your diary
- Anything about money
- Anyone unhappy
That is deliberate. A slow reply costs you a few minutes. A confident wrong one - a price you cannot honour, a slot you cannot make - costs you the customer.